Frequently Asked Questions
Who are Car Communications?
Car Communications Limited is a leading provider of fully fitted hands free solutions to the corporate and public sector throughout the UK. Specialising in all aspects of hands free technology including phones and PDA devices. Our product portfolio also includes vehicle tracking, fleet management and the latest satellite navigation devices.
We believe our success is founded on staffing excellence, operating values and our experience - 18 years in the business. Which in our opinion clearly set us apart from the rest of the industry. We manage the requirements of hundreds of clients. Like them, you'll soon know the Car Communications difference …
- Top - Is ordering online from Car Communications safe and secure?
Yes. When you place your order online with Car Communications we don't request any payments, not even a deposit. In fact we are very confident with our workmanship and service that we usually don't ask for a payment until the equipment has been installed and inspected by yourself. This is a unique service unmatched by any other nationwide car kit installer in the UK .
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What happens once I've placed my order?
Once you you have submitted the order form a member of the Car Communications booking team will contact you within 3 working hours. Your contact number, vehicle details, installation address and preferred date of installation will be confirmed, this will ensure the whole process from order to installation is efficient and reliable. All of our booking team are highly trained professionals, they will be more than happy to answer any questions you may have.
- Top - Where can my kit be installed? Car Communications employ a network of independent, quality-assured installers, who can install your car kit at a location of your choice anywhere in the UK. Our engineers have to meet our strict criteria on both technical and customer-care skills. They are some of the most experienced and reliable in the industry, professionalism and punctuality are of paramount importance to us.
- Top - When will my kit be installed?
We aim to install your kit on your preferred date. If this is not possible we will offer an alternative day within 5 working days of your order.
- Top - What happens when the engineer arrives?
Before starting work on your vehicle our engineer will confirm with you the placement of the equipment. Once the installation is complete our engineer will test the equipment and ask you to inspect the completed work and demonstrate to you how the kit works.
- Top - Will the engineer drill holes when installing the kit?
Car Communications supply 'non-damage' cradle mounting brackets and internal strip antennas as standard on our hands free installation which means no holes will be drilled into the dash or body work. Therefore our installation will not affect your vehicles warranties.
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Will the installation show any wiring?
In almost all installations the wiring is fully concealed behind the dashboard giving a factory fitted finish. However a small amount of wiring may be visible in some installations. This is usually a wire from the bottom of the cradle or Bluetooth display running to behind the dash through a gap in the trim and is usually no more than a couple of inches. In some rare cases the installation may show slightly more of this wire and is usually down to the physical makeup of the vehicle dashboard and cannot be avoided. In some cases we may recommend a mounting console as it conceals the wiring better.
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Will the car kit integrate with my car stereo?
We offer an audio muting service as standard on all our installations, which automatically mutes the stereo when a call is made or received. Most kits are supplied with there own speaker, however, if you require the audio from the kit to be routed through your stereo, please order a 'Premium' installation which includes the audio integration loom, also known as a tele-mute lead in the industry. Please note that due to manufacturer limitations audio integration and audio muting are not available on all vehicles and cannot be guaranteed.
- Top - What happens if my kit goes faulty?
Car Communications are confident that our engineers are some the best in the industry and are happy to offer a lifetime warranty on all labour and workmanship we provide. All our Car kits are covered by a minimum 1 year manufactures warranty. Car Communications will not charge a call out fee for any genuine faults reported within the warranty period.
- Top - What happens if my vehicle is damaged?
Our engineers are covered by a liability and damage insurance. We're also members of the Federation of Communication Services , an independent body which regulates our industry & ensures that safety & quality standards are met, and our technicians are members of the Radio Quality Council, 'Silver Award Scheme', an industry-wide scheme that recognises and confirms to customers the high professional standards that mobile communications installers aim to provide.
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What happends if I decide to cancel my order?
If you cancel an installation less than 24hrs (excluding weekends and bank holidays) in advance of the fitting date there will be a cancellation fee of £45. If a car kit or accessory has already been dispatched there will usually be a further £7.00 to cover the cost of postage. Cancellations must be communicated during business hours Monday to Friday.
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What happends if my installation is cancelled on the fitting day?
When an installation is booked the details provided relating to the vehicle and handset are crucial to ensuring the right equipment is dispatched. Please ensure the details you provide are correct and that you are available at the time and date agreed for installation.
If you are unavailable at the time or date specified or any of the details supplied are incorrect please inform Car Communications by phone or email at least 24hrs in advance excluding weekends and bank holidays. Where the customer is unavailable at the agreed time and date or the wrong vehicle details are specified Car Communications reserve the right to charge a £45 cancellation fee.
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