If you in any doubt about the suitability of the product for your vehicle, please just ask us, we will only be too happy to assist you. Feel free to contact us via email before making a purchase so that we can advise you on the correct product for your needs.
If you wish to return/cancel a product purchased from us, you may do so within 14 days of receiving it. Please include the order number to enable us to trace the item. We will refund the full price of the product. You must request a return authorisation by email before sending back the goods. Ensure to state your order number and reason for return.
Products returned must be in unopened original packaging with no damage to the packaging or equipment. Items returned that have been opened, with any damage to internal packaging or wrapping will be subject to a minimum 15% handling charge. Items returned that have been tested, trailed, or used will be subject to a minimum 25% handling charge. Any items returned with packing missing or damaged or any other contents, such as looms, remote controls, instruction manuals will also be charged to the customer.
Please be aware that it is your responsibility to ensure the security and integrity of all packages/items you send back to us. If items are lost/damaged during transit you will be liable for all costs incurred. For this reason, we strongly suggest you ship via a traceable method and pack all items securely.
If there is an item missing in your order / you have received the wrong goods or goods received damaged upon receipt, please contact us providing your order id and a list of products that were missing from the order or the details of the goods sent to you that were incorrect / damaged.
You must notify us within 24 hours of receiving the order that an item was missing / damaged. Otherwise we will assume that you are satisfied with all of the products that you ordered.
When placing an order with installation, the dates you select are not guaranteed but act as a guide, we will try our hardest to book you in for installation for the dates you have selected, however if this is not possible we will get back to you with other dates. NOTE: please select dates after a minimum of 5 working days as before this will be very unlikely. Also we do not book installations on Saturday/Sunday/National Holidays. After ordering please wait around 2 or 3 working days for us to contact you to confirm the date and time for the installation, we will always contact you to confirm the date of installation even if we have booked you in for the dates you have asked.
In the event that an installation appointment needs to be cancelled (or re-scheduled) we require a minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then a cancellation fee of £49 inc VAT will be charged. If we are given incorrect details for a booking and we are unable to locate the address then a cancellation fee may apply. If you wish to change the installation address we require a minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then we reserve the right to charge a cancellation fee. If the equipment is not on-site when we arrive and we have not been informed of the non arrival/misplacement or any other reason for this then a cancellation fee will be charged. If an installation is cancelled and the customer requires a refund, then the delivery charge of the goods is not refunded.
All parts are to be returned by the customer via an insured delivery method. Car specific parts may not be able to be refunded in full. If the parts do not arrive in 7 working days then we reserve to charge for the parts. If an installation engineer is left waiting on arrival, then he may need to automatically leave to ensure all other customer appointments are not affected. Our installer will allow 20 minutes for the customer and equipment to be made available, after this time the engineer will leave and a call out fee will be charged. Our cancellation/call out fee/service call fee is set at £49 inc VAT.
Car Communications Ltd reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following: