Terms & Conditions
If you are in any doubt about the suitability of the product for your vehicle, please just ask us. We will only be too happy to assist you. Feel free to contact us via email before making a purchase so that we can advise you on the correct product for your needs.
If you wish to return/cancel a product purchased from us, you may do so within 14 days of receiving it. Please include the order number to enable us to trace the item. We will refund the full price of the product (*). You must request a returns authorisation by email before sending back the goods. Ensure to state your order number and reason for return.
* Products returned must be in unopened original packaging with no damage to the packaging or equipment. Items returned that have been opened, with any damage to internal packaging or wrapping will be subject to a minimum 15% handling charge. Items returned that have been tested, trailed, or used will be subject to a minimum 25% handling charge. Any items returned damaged or with damaged or missing packing or contents, such as looms, connectors, remote controls, SD cards, instruction manuals etc. (this is not an exhaustive list) will also be charged back to the customer. We will endevour to process refunds as soon as the purchased goods have been received and checked. However, refunds may take upto 21 days before they show up on your bank account.
Please be aware that it is your responsibility to ensure the security and integrity of all packages/items you send back to us. If items are lost/damaged during transit you will be liable for all costs incurred. For this reason, we strongly suggest you pack all items securely and ship via a traceable method.
If there is an item missing in your order or you have received the wrong goods or goods received are damaged upon receipt, please contact us within 24 hours of receiving the delivery. Please provide your order id and a list of products that were missing from the order or the details of the goods sent to you that were incorrect or damaged.
You must notify us within 24 hours of receiving the order that an item was missing or damaged. Otherwise we will assume that you are satisfied with all of the products that you ordered.
When placing an order with installation, the dates you select are not guaranteed but act as a guide. We will try our hardest to book you in for installation for the dates you have selected, however, if this is not possible we will contact you with other dates. NOTE: please select dates after a minimum of 5 working days as before this will be very unlikely. Also we do not book installations on Saturday/Sunday/National Holidays. After ordering please wait around 2 or 3 working days for us to contact you to confirm the date and time for the installation, we will always contact you to confirm the date of installation even if we have booked you in for the dates you have requested.
In the event that an installation appointment needs to be cancelled (or re-scheduled) we require a minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then a cancellation fee of £49 inc VAT will be charged. If we are given incorrect details for a booking and we are unable to locate the address then a cancellation fee may apply. If you wish to change the installation address we require a minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then we reserve the right to charge a cancellation fee. If the equipment is not on-site when we arrive and we have not been informed of the non arrival/misplacement or any other reason for this then a cancellation fee will be charged. If an installation is cancelled and the customer requires a refund, then the delivery charge of the goods, if charged, is not refundable.
All parts are to be returned by the customer via an insured delivery method. Car specific parts may not be refundable in full. If the returned parts are not received by us within 7 working days, then we reserve the right to charge for the parts. If an installation engineer is left waiting on arrival at the nominated installation location, then they may need to leave to ensure all other customer appointments are not affected. Our installer will allow 20 minutes for the customer and equipment to be made available, after this time the engineer will leave and a call out fee will be charged. Our cancellation/call out fee/service call fee is set at £49 inc VAT.
Car Communications Ltd reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:
- Potentially fraudulent order - Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
- Incorrect pricing - Due to the volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
- Non-Payment - If payment is not received within a reasonable amount of time after the order has been placed, we may cancel an order without notice.
- Location - Installation for some products will be restricted to certain locations.